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Customer Service

  • Shipping & Delivery

    Note:  Even though we try to ship a.s.a.p. whenever we can, our regular shipping days are on Tuesdays and Thursdays each week.  Please allow 2 to 3 weeks for processing and shipping. Any product orders that are not legal in your state will be cancelled by us, and you will be charged a 10% restocking fee. It is your responsability to ensure that all products ordered are legal in your State. All orders that are paid for by Certified Check / Money order will be held 6 days after receiving payment. Here are some regulations that we check for:


    Firearms:
    California: Handguns must be on Approved List. Assault weapons must be CA Approved.

    Connecticut: No Semi-Auto Rifles.
    Maryland: Firearms sales only to Class 01 FFL Dealer. Varying restrictions on Assault Weapons
    Massachusetts: No Handguns, Varying restrictions on Assault Weapons
    New Jersey: Firearms sales only to Class 01 FFL Dealer. Varying restrictions on Assault Weapons
    New York: No Assault Weapons, No Handguns (NYC)
    Washington D.C.: No Firearms
     
    Ammo and Magazines:

    Illinois: We must have a copy of your FOID and State ID on file

    Connecticut: We must have a copy of your AEC or Pistol Permit and State ID on file
    Chicago, IL: No Ammo without a FFL
    Cook County, IL: No Ammo without a FFL
    Los Angeles, CA: No Ammo without a FFL
    Massachusetts (Statewide): No Ammo without an FFL
    New York City, NY: No Ammo
    Oakland, CA: No Ammo without a FFL
    San Francisco, CA: No Ammo without a FFL
    Sacramento, CA: No Ammo without a FFL
    Washington D.C.: No Ammo
    APO & FPO Address: No Ammo
    PO. Boxes: No Ammo

  • Privacy & Security

    All purchase and profile transactions are secured using the latest SSL security methods. Please see our Privacy Policy for additional details.

  • Returns & Replacements

    Should the need arise; we will do our best to cancel an order at no charge provided that it is cancelled by 5:00pm PST on the day of order.  We work fast to fill orders, so please contact us immediately if you need to cancel an order.   If an order cancellation request occurs after 5:00pm on the date the order was placed, it is agreed that the customer will pay incur an 10% cancellation fee.   This is to help offset costs incurred by CFDA.     

    Returns on accessories are accepted for merchandise that is defective unless it has been modified or installed in a build (those items will be subject to manufacturer warranty). CFDA will provide a refund or exchange on all other accessories found defective provided that the customer notifies us of the defect within 5 days of the item being delivered. CFDA will also arrange for the defective items to be picked up and returned to us by the original shipper. Please do not return packages prior to receiving a return authorization.

    All non defective returns are subject to a 10% restocking fee. Please note, items returned without packaging or destroyed packaging will be subject to up to a 50% restocking fee. Customer is also responsible for return shipping charges.   If a prepaid return label is provided, it will be deducted from the refund (in addition to the restocking fee).  All returns must be received within 30 days from the date of purchase or they will be refused.  Please do not return an order prior to receiving a return authorization.  Returns not receiving prior authorization will be refused.  Due to safety reasons, We DO NOT accept returns on Ammunition.

    All firearm orders require FFL paperwork to ship. Firearm orders over 7-days old without FFL paperwork will be canceled and charged an 10% restocking fee.

    Returns on firearms that have been transferred to you are not accepted.   Once a new firearm is transferred, it is considered used, even if unfired.   It is the customer’s responsibility to fully inspect the firearm at their FFL prior to accepting it into their possession.  We do understand that some manufacturer defects may not be identifiable upon initial inspection, however by purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm that you will work with the manufacturer for replacement or repair (in accordance with their warranty policy).


    PLEASE NOTE THAT MEMBERSHIP FEES ARE NON-REFUNDABLE.

  • Ordering

    We do not make any acceptions of any type on our policies.

  • Payment, Pricing & Promotions

    All prices and promotions are listed on our website.

  • Viewing Orders

    Order notifications are sent to the purchaser's email address. Please ensure that you enter the correct e-mail address when ordering.

  • Updating Account Information

    Please contact the main office to update your information.

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